The guided tours, the excursions, the touristic proposals are all offered by the co-operative company Florence and Tuscany Tours:
as a travel agency by authorisation of the Province of Florence of the 19.04.2007, code REA FI-563708, C.F. and VAT number 05653400480;
they are governed, despite any paragraph to the contrary, by the directive 90/314/CEE and by the Decreto Legislativo 17.3.95 n. 111 enforcing the same directive;
they are insured for the risks, maximum coverage and guarantees foreseen by the D.L. 111/95, with a police MONDIAL ASSISTANCE n. 168035. The company is not responsible for damage caused by third parties or by force majeur and cannot be held responsible for loss of valuable objects or luggage or other items at any point during the tour.
All information (text and images) available on the site are the exclusive property of Florence and Tuscany Tours and may not be copied, printed, or handed over to third parties without the previous authorisation by the same company.
Florence and Tuscany Tours is not responsible for the content of the links present on the website.
REGULAR GUIDED TOURS
Our tours are conducted by licensed tourist guides.
All services included in our tours are advertised on our website www.florenceandtuscanytours.com.
Bookings are accepted subject to the availability of places.
Prices are valid from the moment that your booking is confirmed. Clients will only receive an invoice over the total amount if they put in a request and have supplied all the fiscal data required under Italian law.
After confirmation and payment of the booking the client will be sent a voucher to be shown to the guide at the start of the tour.
Guided visits to museums are subject to the availability of tickets.
Despite reservations the entry to museums can be delayed during particularly busy periods. Florence and Tuscany Tours cannot be held responsible for such delays.
The walking tour to the historical centre is free of charge for under fourteen-year olds if in company of an adult.
Children up to the age of six years have free access to museums; a valid id may be requested at the ticket counter. The only exception is the tour “Walk and bus”, which is free for children up to five years.
Florence and Tuscany Tours has the right to change the programme of a tour in case of technical difficulties or other reasons beyond our control such as strikes, changes to opening hours, the closing of museums, delays, etc. In such cases an alternative programme is proposed and the clients are informed before the start of the tour. The change of the programme does not affect the cost of the tour.
All advertised tours can be arranged in languages other than English on request; a minimum number of participants is required.
Should the total cost of the tour rise by more than 10% as a result of new taxes or fees, the price of the ticket will be modified and the clients will be informed in writing.
The cost of the guided tours does not include lunches, tips, or anything else that is not expressly mentioned as "included in the price".
Any complaint must reach us in writing not more than 10 working days after the tour. Please contact us by email.
The legal seat of Florence and Tuscany Tours is Florence; any dispute is settled at the Tribunal of Florence under Italian law.