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FAQ's

Is the deposit refundable?

No, the deposit is non-refundable; this is taken when a booking is made online.

Do I have to pre-pay for my tour?

Most Activities can be paid for on the day; however some of the activities may need to be pre-paid, please see the activity's additional information and terms & conditions on the activity listing page for this information.

What does the price include?

The services that are included are clearly outlined on each tours page, and will be outlined on your booking confirmation too.

How do I know if my reservation is confirmed?

You will receive an email booking confirmation to the email address that you supplied when you made the booking, please ensure that you print out this confirmation to produce to the operator when you the tour starts.

How do I make a booking?

To make a booking you will need a valid credit card to book online. The cards we accept are Visa & Mastercard. You will be charged a 10% deposit, this is non-refundable and once you have selected your preferred activity, you must complete the checkout and payment process. You will receive an on-screen confirmation of your reservation which you should print and bring with on the day of the activity. You will also be sent an email with a link to your booking form/ itinerary.

Depending on each activity's terms & condition's, you may be required to pre-pay the balance prior to the activity date, or you may pay the balance on the day of the activity date. Please check the additional information, the Terms & Conditions and the cancellation policies of the activity that you have booked for this information. These are available as links on your booking.

The balance due will be clearly displayed on your booking confirmation. This will be in the currency that the Operator has chosen to get paid, and will also show a conversion to the currency that you have chosen to view the activity's in (the rates are subject to fluctuation depending on the exchange rate at the time).

Is there any guarantee that the activity will run?

All activities booked have to be honoured by the Operator - The Operator may cancel the contract with the customer only if unforeseeable or unavoidable external circumstances make it impossible, or significantly impede or compromise it to carry out the service. The Operator is obliged to inform the participating customers as early as possible and offer an alternative option/time or a full refund of the commission and /or a full refund of the activity if the customer has pre-paid in full, as per the operators own cancellation policies.

What happens if I need to cancel?

Each activity has its own cancellation policy; please ensure that you read the cancellation policy of each activity that you have booked. Please note that if you do not arrive for the activity, you will be charged for the balance of the activity, as per the terms & conditions of DayToursworld.com.

How do I change my dates / times?

Please contact the Operator directly; their contact details will be on the booking confirmation that you would have received when you made the booking. Please quote the Booking reference when contacting them regarding your booking. Each Operator has their own cancellation policies, and will endeavour to accommodate your changes if possible.

I need to make a special request, how do I do that?

Please contact the Operator directly if you have any special requests / needs, they will be able to assist you, alternatively complete the special requests field at the checkout stage, when you make a booking, and the operators will receive this information on your booking form.